CONTACT:

Have a question? Need to get in touch? Have any concerns regarding your order? No problem! Email us at contact@enchantedoddities.ca and we will get back to you in 4-6 business days!:)

TURN-AROUND TIMES:

We aim to have your order shipped within 4-8 business days!

*Please note that "Pre-order" items will have different turnaround times than this, which will be indicated in the product listing description!*

PRODUCTS

Embroidered Apparel/Products:

We aim to restock or launch a new Embroidered Apparel item every 2-3 weeks! Keep up with our socials for more info on restock dates & new releases!

SHIPPING POLICIES:

Here you will find a complete list of shipment location options for Enchanted Oddities. We only offer Tracked shipment to ensure the safety of your order, if you wish to receive untracked shipment please contact us at enchantedodditiesca@gmail.com

PLEASE NOTE; We are not responsible for delayed shipment or lost orders. If there are any issues receiving a parcel after it has been shipped, it is the customer's responsibility to get in contact with their postal service. We cannot offer refunds or replacements due to issues as such.

Keep in mind customers outside of Canada may have to pay custom fees.

SHIPMENT LOCATIONS:

Canada, The United States, The United Kingdom, Belgium, Bulgaria, Denmark, Finland, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Turkey, France, Mexico, Australia, Iceland, Malaysia, Hong Kong SAR, Israel, Japan, Lebanon, Singapore, South Korea, Austria, Croatia, Brazil, New Zealand, United Arab Emirates.

RETURN POLICIES:

Items are eligible for a return and a complete refund within 14 days of the shipment date. If items are not in the condition that they were sent out in (items unworn, unwashed and tags still attached) and the 14 days have passed, we unfortunately cannot offer you a refund. If an item is the wrong size, we cannot offer a return for that product. We include a full size chart in each listing to ensure the customer selecting the correct size.

If your item only arrives after 14 days and you are wishing to request a refund, or wishing to receive more information on refunds please email contact@enchantedoddities.ca .

SIZING CHART:

CREWNECKS;

WASH AND CARE FOR EMBROIDERED APPAREL

Here you will find a complete form of how to properly wash and care for your embroidered apparel. Not following these steps will put your embroidered apparel at risk for thread breakage and overall damage to your item.