FAQS
CONTACT:
Have a question or need to get in touch? Have any concerns regarding your order? No problem! Email us at contact@enchantedoddities.ca and our lovely customer support rep Jaz will get back to you as soon as possible! :)
TURN-AROUND TIMES:
*Please note all embroidered items are made in house, please read the product listing for a approximate turnaround time!*
We aim to have your order shipped within 14 business days! If you have any questions or concerns with your order, or you would like your order held, please email us!
*Please note that "Pre-order" items will have different turnaround times than this, which will be indicated in the product listing description!*
PRODUCTS
Embroidered Apparel/Products:
We aim to restock or launch a new Embroidered Apparel item every 2-3 weeks! Keep up with our socials for more info on restock dates & new releases!
EXTENDED SIZING
Looking to order a size we do not currently offer on our website? Please do not hesitate to reach out to us! We would be more than happy to see what we can do for you!
SHIPPING POLICIES:
Here you will find a complete list of shipment location options for Enchanted Oddities. We only offer Tracked shipment to ensure the safety of your order, if you wish to receive untracked shipment please contact us at enchantedodditiesca@gmail.com
Keep in mind customers outside of Canada may have to pay custom/duty fees. We are not responsible for such fees, nor do we have any control over them.
PLEASE NOTE; We are not responsible for delayed shipment or lost orders. If there are any issues receiving a parcel after it has been shipped, it is the customer's responsibility to get in contact with their postal service. We cannot offer refunds or replacements due to issues as such.
SHIPMENT LOCATIONS:
Canada, United States, United Kingdom, Australia, Brazil, Bulgaria, Croatia, Denmark, Greenland, Hong Kong SAR, Hungary, Iceland, Japan, Lebanon, Malaysia, New Zealand, Norway, Poland, Singapore, South Korea, Sweden, Switzerland, Turkey, Austria, Belgium, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Spain, Algeria, Angola, Argentina, Bahamas, Caribbean Netherlands, Cayman Islands, Colombia, Costa Rica, Dominican Republic, Ecuador, Jamaica, Latvia, Mongolia, Pakistan, Peru, Philippines, Cameroon, Romania, Taiwan, Thailand, Ukraine, India, Malta, Uzbekistan, Slovakia, Slovenia, United Arab Emirates, Mexico, South Africa, Czechia
Don't see your country on this list? Email us at contact@enchantedoddities.ca so we can add your location to our shipping services!
RETURN POLICIES:
Items are eligible for a return and a complete refund within 14 days of the shipment date. If items are not in the condition that they were sent out in (items unworn, unwashed and tags still attached) and the 14 days have passed, we unfortunately cannot offer you a refund. If an item is the wrong size, we cannot offer a return for that product. We include a full size chart in each listing to ensure the customer selecting the correct size.
If your item only arrives after 14 days and you are wishing to request a refund, or wishing to receive more information on refunds please email contact@enchantedoddities.ca .
Please note; any refunds submitted directly through PayPal may have a fee associated with it. This is PayPal's policy, and we have no control over it. We are not responsible for PayPal charging fees for money received.
WASH AND CARE FOR ENCHANTED ODDITIES APPAREL
Here you will find a complete form of how to properly wash and care for your Enchanted Oddities apparel!
